Professional Experience

11:11 Systems

(Acquired Ntirety in December 2025)

Engineer, Ntirety Support

November 2024 – Present

• Support customers over phone, live-chat, and email to capture, document and resolve 80% of service incidents and requests through initial troubleshooting
• Manage client DNS, firewall configurations (Juniper, Palo Alto, Cisco), and SSL certificates across Linux and Windows servers
• Diagnose and remediate failed EDR agent deployment across AWS EC2 infrastructure, identifying filesystem restrictions, SSSD cache corruption, and SELinux permissive mode interactions to restore endpoint visibility in Cortex XDR console

Projxon

Applications Developer Intern

July 2025 – January 2026

• Developed a full-stack Human Resources Information System (HRIS) using the .NET ecosystem, streamlining time-intensive HR processes like onboarding for 50+ employees
• Developed and maintained the data model layer of a Human Resource Information System (HRIS) built with ASP.NET Core, Entity Framework Core, and PostgreSQL, supporting scalable employee data management
• Configured and debugged local and containerized environments using Docker Compose, troubleshooting PostgreSQL connection issues and validating application health through logs and service checks

Intron Technology Solutions

IT Helpdesk Technician

September 2023 – October 2024

• Provided ticket, phone and field support to 40+ clients daily to remediate issues with software applications, computers, printers, and network devices while documenting support process through JitBit ticketing system
• Managed Active Directory tasks such as user creation, deletion, permissions, and password resets while maintaining data integrity and confidentiality
• Configured Remote Desktop Connection and deployed VPNs enabling user access to computers and Terminal Servers