Paw print Anna
Software Engineer · CS Graduate Student

Hi, I'm Anna.

Looking to utilize my programming skills to build meaningful, problem-solving products

Education

The academic journey

2018 – 2020

Associate of Science, Health Science

GPA: 3.90
Raritan Valley Community College
Anatomy & Physiology Microbiology Chemistry Psychology Sociology Public Health
2021 – 2023

Bachelor of Science, Cognitive Science

GPA: 3.85
University of Delaware · Minor in Computer Science
Artificial Intelligence Systems Programming Data Structures Discrete Math Logic for Programming Statistics
in progress · expected fall 2027

Master of Science, Computer Science

GPA: 4.0
The University of Texas at Austin
Advances in Deep Learning Android Programming Parallel Systems Distributed Systems
professional experience

Where I've worked

Support Engineer

Nov 2024 – March 2026
Ntirety / 11:11 Systems
  • Supported customers over phone, live-chat, and email to document and resolve 80% of service incidents and requests through initial troubleshooting
  • Managed client DNS, firewall configurations (Juniper, Palo Alto, Cisco), and SSL certificates across Linux and Windows
  • Diagnosed and remediated failed EDR agent deployment across AWS EC2 infrastructure, identifying filesystem restrictions, SSD cache corruption, and SELinux permissive mode interactions to restore endpoint visibility in Cortex
  • Monitored and troubleshot AWS and Azure infrastructure alerts to maintain system uptime and service availability
  • Documented infrastructure changes and decommissions for reliable client offboarding and audit compliance

Applications Developer Intern

July 2025 – Jan 2026
Projxon
  • Developed full-stack Human Resources Information System (HRIS) application in .NET Core/ASP.NET, streamlining time-intensive HR processes like onboarding for 50+ employees, managing PTO requests and intern attendance
  • Designed and maintained employee data model layer and database schemas, implementing EF Core migrations and ensuring data integrity across environments
  • Configured and debugged Dockerized environments, resolving PostgreSQL and API service connectivity issues
  • Collaborated in Agile sprints, contributing to code reviews, documentation, and CI/CD pipelines for deployment

IT Helpdesk Technician

Sept 2023 – Oct 2024
Intron Technology Solutions
  • Provided ticket, phone and field support to 40+ clients daily to remediate issues with software applications, computers, printers, and network devices while documenting support process through JitBit ticketing system
  • Managed Active Directory tasks such as user creation, deletion, permissions, and password resets while enforcing security protocols to safeguard client accounts, maintaining data integrity and confidentiality
  • Configured Remote Desktop Connection and deployed VPNs enabling user access to computers and Terminal Servers
leadership

Supporting my community

Chapter President

Phi Theta Kappa Honors Society, Alpha Epsilon Pi Chapter at RVCC

Spring 2019 - Spring 2020
  • Fundraising: Spearheaded a fundraising campaign that raised $2,000, successfully funding multiple scholarships to cover essential school supplies for students in need.
  • Student Retention: Organized and moderated a professional panel of guest speakers focused on academic persistence, encouraging students to complete their Associate degree programs.
  • Executive Oversight: Led chapter meetings and coordinated executive board efforts for one of the largest honor societies on campus.
  • Community Service: Collaborated with Branchburg Dept of Public Works to organize a community clean-up at our local park and hosted a reusable bag giveaway at our local grocery store to encourage customers to reduce plastic waste; recognized by Branchburg Mayor, Anna Columbus, for local environmental impact.
portfolio

Selected projects

Click any project for the full write-up — problem, approach, and results.