Ntirety | IT Support Technician
November 2024-Present
Supporting internal and external users with their IT problems and requests.
Hi I'm Annalysa Vicci
IT Support Technician with a passion for problem solving. Pursuing my goals of designing creative and practical technological solution to real-world issues.
Skills
IT Support
- Azure
- AWS
- Palo Alto
- TCP/IP
- Linux
- Windows
Programming
- Python
- Java
- C/C++
- Javascript
- HTML
- CSS
Who I am
Aspiring engineer constantly toying with emerging technologies.
Starting the M.S. Computer Science program part-time at the University of Texas at Austin in the Fall of 2025.
Graduated from the University of Delaware in 2023 with a B.S. in Cognitive Science and a Minor in Computer Science. During my studies I developed a deeper understanding of human cognition which has aided in the design of programs utilizing Artificial Intellegence and Machine Learning.
Work Experience
Intron Technology Solutions | IT Helpdesk Technician
September 2023-October 2024
Managed Service Provider supporting local businesses with their IT needs.
Operations and IT Support
Network Administration, Cloud Management, Windows/Linux Server Management, Software Installation, DNS Troubleshooting, Remote Desktop Connection, Computer Hardware, Data Center Auditing
Tools and Frameworks
Microsoft 365, Active Directory, Azure/Entra, VMware, MerakiVPN, Palo Alto Firewall, Juniper SRX Firewall, Amazon Web Services, Remote Desktop Protocol, PuTTY, Grafana
Programming Projects
Hair Pulling Detector | Python, Google MediaPipe | In Progress
Developing a program that utilizes computer vision technologies and Google MediaPipe’s hand landmark task to detect when the user pulls on their hair and alerts user for increased awareness of unwanted behavior
Hexapawn | Python, NumPy | Spring 2023
Designed a feed forward neural network that trains to optimally play Hexapawn
nPuzzle Solver | Python | Spring 2023
Developed program that implements iterative deepening search, breadth-first search and A* search algorithms to find optimal solutions to the classic 8-puzzle
Included Manhattan Distance and Number of Missing Tiles heuristic functions, creating more informed and efficient solutions
Incorporated profiling to analyze the time and space complexity and performance characteristics of each search algorithm
🕖
Binary Clock | C | Spring 2022
Developed a Binary Clock program in a Linux enviornment utilizing git for version control and collaboration
🕹️
BoardGame | Java | Spring 2022
Developed two-player boardgame implementing Object Oriented Programming concepts
Designed and implemented a unique game piece with new actions, defenses and move sequences
🐍
Snake Game | Python | Fall 2021
Developed the classic Snake Game using Object Oriented Programming concepts